Privacy policy

Who we are

ONE Boulder Fitness is a gym at 1800 Broadway #190, Boulder, CO 80302. In this policy, "we" and "us" mean ONE Boulder Fitness. If you have a question about your information, email info@oneboulderfitness.com or call (303) 447-8545.

What we collect

When you fill in a form (the free day pass or contact form), we collect your first name, last name, email address, phone number and the topic you choose. We also record the date and time and your browser's user-agent string, which helps us spot spam.

When you browse the site, we use Google Analytics (loaded through Google Tag Manager) to understand how many people visit and which pages they use. Google Analytics sets cookies and receives information such as the pages you view, the device and browser you use, your approximate location and how you arrived. We also use Cloudflare Web Analytics, which does not set cookies. We record when someone taps our phone number or email link and when a form is sent, without recording what they typed.

The map on our home page is provided by Google Maps. When it loads, Google may set its own cookies and receive your IP address.

Our web host briefly uses your IP address to limit repeated form submissions. We don't store it with your form details.

How we use it

• To send you the free day pass you asked for, by text and email.
• To reply to your question and follow up about membership, training, recovery, physical therapy or nutrition.
• To understand how the website is used so we can improve it.
• To keep the forms free of spam and abuse.

Texts and emails

If you ask for a free day pass, we text and email it to you. We may also contact you about your visit and membership. Message and data rates may apply. Reply STOP to any text to stop receiving them, and use the unsubscribe link or reply to any email to stop emails. You can also ask us by phone or email.

Who we share it with

We don't sell your personal information, and we don't share it with other businesses for their own marketing. We use a small number of service providers that handle it on our behalf:

• Our hosting and database provider, which runs the website and stores form submissions.
• Resend, which delivers our emails, including the confirmation sent to you.
• Google: Google Sheets (where our front desk sees new form submissions), Google Analytics, Google Tag Manager and Google Maps.
• Cloudflare, which protects and speeds up the website and provides cookie-free analytics.

We may also share information if the law requires it or to protect the safety of our members and staff.

How long we keep it

We keep form details for as long as we need them to follow up with you and manage memberships, and delete them when they are no longer needed or when you ask us to. Google Analytics data is kept according to the retention setting in our Google Analytics account.

Your choices

• See, correct or delete your details: email info@oneboulderfitness.com or call (303) 447-8545, and we'll respond within 45 days.
• Cookies: you can block or delete cookies in your browser settings. Google offers an opt-out browser add-on for Google Analytics.
• Texts and emails: reply STOP, unsubscribe, or tell us.

Children

This website is not meant for children under 13, and we don't knowingly collect their information. If you think a child has sent us their details, contact us and we'll delete them.

Security

The site is served over HTTPS, and access to form submissions is limited to staff who need it. No system is perfectly secure, but we take reasonable steps to protect your information.

Changes to this policy

If we change how we handle your information, we'll update this page and the effective date at the top.